University lecturer Robert Bridge becomes involved in a series of supernatural events surrounding medium Alison Mundy.
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Alison launches a frantic search for Robert after being shocked by a terrifying vision of him. She eventually bumps into Barbara, who reveals the lecturer has been admitted to intensive care. Sitting at his bedside, the medium detects the spirit of a nurse who has made it her mission to try and care for every patient admitted to the hospital.
Alison is recovering from the traumatic séance that saw her inhabited by the ghost of Robert's son, and realizes she has to dedicate her life to helping spirits. After seeing a strange woman at a roadside, she becomes embroiled in the mystery surrounding a fatal car crash.
Alison investigates when a teenager who has been haunted by visions of a young boy claims the psychic he has been visiting is an impostor, but finds herself unable to connect with the spirit world. While Robert reassures his colleague that she still can use her insight into human emotions for the benefit of others, he struggles to find the right moment to tell her the news about his failing health.
After schoolgirl Carly Tufnell goes missing her shade appears to Alison in a supermarket. From the information Carly gives Alison the police are able to locate the corpse but Alison asserts that Carly will not be at peace until her killer is punished. Working with D.I. George Alison obtains photos of suspects for Carly to identify and an arrest is made though the speculative opinions of a medium have no legal power and the man is released. However Alison is vindicated when Carly's ghost takes revenge on the murderer. Robert's ex-wife meanwhile accuses him of being unable to move on following the death of their son Josh and he is unsympathetic when Alison tells him that Josh needs to speak to him before he can pass over.
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